Start from a template and edit it, or write instructions yourself. Everything is editable afterwards.
Answer the main line around the clock — route callers, answer the basics, and take messages a colleague can act on.
Handle inbound customer issues, resolve what the knowledge base covers, and hand off the rest with full context.
Tier-1 troubleshooting that works through real diagnostic steps and escalates with the detail already captured.
Answer where-is-my-order calls, handle returns within policy, and stay honest when a delivery is late.
Book, move and cancel appointments against real availability — and never confirm a slot the system has not.
Clinic and dental reception that spots an emergency first, books appointments, and never gives clinical advice.
Triage hazards, capture the job and the access details, and get an engineer booked before the caller rings a competitor.
Capture a new matter, run a conflict check and book a consultation — without ever giving legal advice.
Handle listing enquiries and valuation requests, book viewings, and stay the right side of fair-housing rules.
Route claims to a human immediately, take quote details, and book an adviser — never advising on cover.
Take bookings during service, handle changes and cancellations, and pass every allergy straight to the kitchen.
Run a structured B2B discovery — pain, current state, decision process, budget and timeline — then book the right next step.
Call a web enquiry within minutes, while their interest is still live, and book them with the right person.
Confirm upcoming appointments and reschedule cleanly — cutting no-shows without pressuring anyone.
Offer a slot that has just come free to the people who asked to be told, without manufacturing urgency.
Remind customers about an overdue balance and route them to a way to resolve it — verifying identity before mentioning money.
Find out where a customer really stands before renewal, and route a genuine problem instead of talking past it.
Reconnect with lapsed customers, find out what actually happened, and earn the offer rather than leading with it.
Pre-screen applicants on the practical essentials and book interviews — while avoiding every unlawful question.
Check how a job went, catch unreported problems, and ask for a public review only when the experience was genuinely good.
